100%
women
90%
rural
70%
live below $2.50 poverty line
Extensive Training & Support
MicroLoan Foundation Zambia launched in 2008. Since then, it has been growing steadily, reaching women in underserved rural communities where the demand is high. We currently provide financial loans and savings services to clients across 10 branches and 11 satellite branches as well as our Head Office, spread across the Southern, Eastern and more recently the Northern regions of the country. Agricultural loans and conservation farming training is offered to clients in our Chipata branch with the aim of expanding these services in the near future.

As part of the five-year strategic plan, MicroLoan Zambia aims to become a market leader by scaling up its geographical reach and enhancing its services through product diversification.

Number of active clients

28,877

Number of branches
(including satellites)

22

PAR30(%)

1.6%

Average loan size (USD)

$111

Loan Officers

70

Loan book (USD)

$2,259,310

Operational self-sufficiency (%)

120%

No. of clients per Loan & Training Officer

413

Data as of 31 December 2021. For latest data please see quarterly operations reports.

Mobile money

Mobile money services were adopted in 2017 where a pilot was launched for clients in the Chipata and Petauke branches. Since then, mobile money technology has been implemented across all branches and 100% of disbursements and 60-70% of repayments are now electronic. Reducing cash handling improves the efficiency of operations and makes it safer and easier for clients to run their business and access and repay loans.

Leadership team

Jack Ngoma - CEO

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Jack Ngoma

CEO

Bornface Matanda - CFO

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Bornface Matanda

CFO

Emily Chuunga - HR Manager

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Emily Chuunga

HR Manager

Board of Directors

Medha Wilson - Chairperson and Group CEO

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Medha Wilson

Chairperson and Group CEO

Mateo Zanetic - Director

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Mateo Zanetic

Director

Alexander Muyovwe - Director

Alexander Muyovwe

Director

Michael Mee - Director

Michael Mee

Director

Mirriam Zimba - Director

Mirriam Zimba

Director

Kennedy Kanenga - Director

Kennedy Kanenga

Director

Quarterly Operational Reports

Branch Locator

Success stories

When Florence was in grade three, her parents passed away. She had to leave school. Her difficult early experiences drive many of her decisions to this day. She is driven to keep her four children in school and understands how important… Read more

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Latest Updates

New digital savings platform in Zambia Nearly ten million people in Zambia live in extreme poverty. This means they survive on less than $1.90 per day. Financial exclusion is a key factor impacting poverty levels (in rural regions particularly), and… Read more

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Browse Our Locations

If you are seeking a loan, please contact our teams in Malawi, Zambia or Zimbabwe.

    We do not currently operate outside of Malawi, Zambia and Zimbabwe so you are not eligible for a loan at this time. If you would like to speak to a member of our team: contact@mlf.org.uk

    Our Partners

    Jack Ngoma

    CEO

    Jack has the overall responsibility for implementing the strategic business plan of the organisation, developing new partnerships and developing the team. Qualified as a Chartered Accountant, Jack comes with several years of financial management and microfinance experience, having previously worked at Bayport Financial Services as the interim Head of Finance for MLF Malawi, and as MLF Zambia’s CFO from 2014 until September 2018, when he was promoted to his current position of CEO. Since he took over as CEO, MLF Zambia has witnessed significant growth in both client numbers and loan portfolio.

    Bornface Matanda

    CFO

    Bornface is responsible for the development and implementation of an effective financial management framework, including the designing of the financial policy, identifying and managing financial risks and representing the company to investors, auditors and the regulator.

    Qualified as a Chartered Accountant, Bornface has previously worked at MultiChoice Zambia Limited and MTN Zambia. He comes with extensive experience in financial reporting and analysis, risk management and project management.

    Emily Chuunga

    HR Manager

    Emily is responsible for implementing HR systems and processes, which help to optimise the effectiveness of employees throughout the organisation.

    Emily has previously worked at Family Legacy Missions, Bayport Financial Services and Barclays Bank, and has extensive experience in HR policy design and implementation, staff training and development, conflict resolution and change management.

    Medha Wilson

    Chairperson and Group CEO

    Chairperson for Zambia, Group Chief Executive Officer and Director on the Board for Malawi and Zimbabwe

    Medha Wilson is the Chief Executive Officer at MicroLoan Foundation. In her current role she oversees the activities of MicroLoan’s operations in Africa and is responsible for developing the overall strategy of the Group. She serves on the board of the three MicroLoan subsidiaries in Malawi, Zambia, and Zimbabwe, and is Chairperson in Zambia.

    Medha has extensive experience in financial inclusion in both senior operational and investment management roles in emerging and frontier markets, across Asia and Sub-Saharan Africa. Her expertise also includes establishing and scaling-up of greenfield operations, turnaround of struggling entities and governance. She also has considerable experience in engaging with a broad range of social and impact investors.

    Medha is a Qualified Chartered Accountant and holds a degree in Econometrics and Mathematical Economics from The London School of Economics.

    Mateo Zanetic

    Director

    Regional Director and Chief Executive Officer Zimbabwe, Board of Directors Zambia

    Mateo Zanetic is the Regional Director of MicroLoan Foundation. In his current role he is responsible for operations management, which includes providing hands-on support to MLF CEOs in Malawi, Zambia and Zimbabwe. Mateo serves on all three MLF subsidiaries. His responsibilities include providing guidance and troubleshooting in areas related to expansion to new operational areas and products, development of annual budgets and setting of performance targets for operational staff. Mateo heads the Social Performance Management function and is responsible for developing the evolving SPM framework and the reporting of SPM findings to both internal and external stakeholders. Currently, Mateo also serves as a CEO of MLF Zimbabwe.

    Mateo has an extensive background in microfinance operations in Southern Africa, specifically in scale-up of activities, integrating social performance in operational decision-making and in people management.

    He holds a degree in Management Accounting and Corporate Finance from Wits University.